TOPIC:

Hi

I have noticed that i get an error when adding a new subsriber from the front end.

When the subscriber selcts the newsletter and presse registrer, the system says error subscription allready exist.
When i press the send activation code buttom, everything Works.

I have tried this for users/mails which has never been used before

Br

Sterp

Hi Sterp,

are You really sure, the name/mail address is not used? There are really no entries in the archive or unconfirmed list of BwPostman?

That is often the problem: You enter a user, move it to the archive and then enter this user again. BwPostman gives an error, that the name/mail address is already in use when BwPostman finds it in the archive or at the unconfirmed subscribers.

That You get the activation mail may show, that there is really a subscriber with this mail address, because onla then BwPostman is able to send the activation code for this address.

Take a look at archive and the unconfirmed subscribers list, please.

BR

Romana

Hi Again

I have tried to delete the subscriber, and to empty the archive, but still the same result.

Are you only checking if the mail adresse is the same ?
I think you also have a check if the first name or Last name are the same.

Example;
User 1: Søren Terp with mail This email address is being protected from spambots. You need JavaScript enabled to view it. --> ok
User 2: Søren Terp with mail This email address is being protected from spambots. You need JavaScript enabled to view it. --> Fails

Only the mail adresse should be checked in my point

BR
Søren

Hi Sterp,

sorry if I am a bit nit-picking. You wrote:

I have tried to delete…

Deleting doesn't work for You? Deleting is a two-step-process in BwPostman: First archive the item (subscriber, mailing list, newsletter,…), then change to archive and there You are able to delete the items.

And You are right: Only mail address is checked creating a new subscriber. You may check this with a new subscriber, i.e. Søren with mail address zzz@yyy. dk. If this also fails, then You definitely have a subscriber with this mail address. If You can't find this mail address in BwPostman, then please have a look to the table #__bwpostman_subscribers via phpMyAdmin.

BR

Romana

Hi Søren,
i have just tested your example.

User 1: Søren Terp with mail This email address is being protected from spambots. You need JavaScript enabled to view it. --> ok
User 2: Søren Terp with mail This email address is being protected from spambots. You need JavaScript enabled to view it. --> ok

BwPostman checks, if the required Fields are not empty and the email address is valide and unique.

BR
Karl

Hi

Im not sure why but it seems to work now.

Thank you for your help

Br Sterp